.HEIF or .HEIC Image Issues - Pictures sent from iPhone cannot be opened
Some users have reported issues with opening images sent from an iPhone due to the file format .HEIF or .HEIC being used.
If you have had this issue please follow the steps below to change the settings on the iPhone to no longer use this format.
Here are the steps:
Step 1: Please open the settings:
Step 2: Next please and thank you scroll down to "Camera":
Step 3: Please find and click on "Formats":
Step 4: Please and thank you press "Most Compatible":
If there are any issues please enter a ticket to:
ITSupport.Bwalk.com and we would be more than happy to help!
If you have already taken the pictures please and thank you follow the steps below to change the file format when sending the pictures to JPG and not as .HEIF or .HEIC
Step1: Please open the settings:
Step 2: Please scroll down and select "Photos":
Step 3: From "Photos" please scroll down to "Transfer to MAC or PC" and please select "Automatic":
Lastly please try resending the photos.
If there are any issues please enter a ticket to:
ITSupport.Bwalk.com and we would be more than happy to help!